Professional Experience
Here’s a snapshot of my professional background in research support, instruction, technical documentation, and data analysis. You can also download my full resumé for more details.
Education & Certificates
Master of Information Management
May 2025
University of Maryland – College Park, Maryland
Coursework:
- Privacy & Security in a Networked World
- Open Source Intelligence
- Data Analytics for Information Professionals (Python)
- Big Data Infrastructure (Spark, SQL, Python, Google Cloud)
- Strategic Information Management
- Generative Artificial Intelligence and Large Language Models
- Network Representation & Analysis
Bachelor of Science in Elementary Educational Studies
Wingate University, North Carolina
Minors in Psychology and Spanish
Work Experience
Analyst Graduate Intern
Science, Technology Assessment, and Analytics (STAA)
02/2025 – 05/2025
U.S. Government Accountability Office
Washington, D.C.
- Conducted document and policy analysis across multiple agencies in response to the CHIPS and Science Act of 2022, focusing on the requirements and guidelines regarding sexual harassment in federal research agencies.
- Synthesized complex information across multiple agencies about policies related to sexual harassment, contributed to interview documentation and data collection tools, and drafted background content for the report.
Student Trainee (Management Analyst)
Freedom of Information Act (FOIA)
07/2024 – 02/2025
Health Resources and Services Administration
Rockville, MD
- Captured organizational knowledge in a Standard Operating Procedures document, including visual references, links to relevant regulations, and pre-written templates where applicable.
- Processed FOIA requests from various flows into an online FOIA case management system, SWIFT.
- Collaborated with fellow Government Information Analysts to prepare responses to FOIA requests.
NAL – UMD INFO Digital Curation Fellow
03/2024 – 05/2024 & 09/2024 – 12/2024
University of Maryland and National Agricultural Library partnership
College Park, MD
- Led redesign process for six total web pages on Nutrition.gov to enhance user experience (Drupal), including a presentation to 13 federal employees from four federal agencies, ensuring multiple perspectives were reflected in the design process.
- Collected baseline metrics, researched optimization designs, and provided guidance for web page improvements.
- Promoted new web pages through blog posts, social media, webinar presentations, and other outreach.
- Created social media campaign promoting updated web pages receiving 1,302 impressions in 2 weeks creating more visibility for the improved webpages.
- Developed procedures and documentation for the process of web page improvements, as well as website metric training which allowed for the streamlining of the monthly analytic reports.
Graduate Assistant, Teaching & Learning Services
08/2023 – 05/2025
McKeldin Library, University of Maryland
College Park, MD
- Schedule, prepare, and teach over thirteen library instructional sessions per semester for ENGL101 freshmen students, focusing on search strategies, navigating databases, evaluating sources, and AI use in research.
- Assist with the creation of online teaching tools and distribution of research guides for faculty, staff, and students.
- Write and curate the bi-annual general newsletter and monthly job board newsletter for alumni of the Research & Teaching Fellows program.
- Develop procedural and training documents for graduate assistant tasks for future hires and new Research & Teaching Fellows.
NAL – UMD INFO Digital Curation Fellow
03/2024 – 05/2024 & 09/2024 – 12/2024
University of Maryland and National Agricultural Library partnership
College Park, MD
- Led redesign process for six total web pages on Nutrition.gov to enhance user experience (Drupal), including a presentation to 13 federal employees from four federal agencies, ensuring multiple perspectives were reflected in the design process.
- Collected baseline metrics, researched optimization designs, and provided guidance for web page improvements.
- Promoted new web pages through blog posts, social media, webinar presentations, and other outreach.
- Created social media campaign promoting updated web pages receiving 1,302 impressions in 2 weeks creating more visibility for the improved webpages.
- Developed procedures and documentation for the process of web page improvements, as well as website metric training which allowed for the streamlining of the monthly analytic reports.
Library Access Services Associate
03/2022 – 07/2023
Germantown Campus Library, Montgomery College
Germantown, MD
- Assisted students with navigating online library services, including databases for classes and research projects.
- Led a weeding project and other related collection development projects, such as updating course reserves.
- As part of the Web Services Committee, created a LibGuide template in collaboration with librarians and faculty.
- Conducted online video training sessions for staff and librarians when onboarding new software, and developed technical documentation such as user guides and quick reference sheets.
Library Associate
11/2018 – 06/2019
Hubbard Free Library
Hallowell, ME
- Provided reference services to patrons, as well as general programming events and 1:1 technology assistance.
- Wrote and scheduled the weekly email newsletter, and trained coworkers on email newsletter best practices.
- Updated website policy pages to improve ease of reading, added new sections to the website to promote upcoming events and share photos from the events.
Instruction & Training
Design and deliver interactive, student-centered workshops on research tools, workplace technologies, and digital literacy.
Technical Documentation
Develop clear, regulation-compliant SOPs and user guides for internal teams and federal compliance.
Bilingual Support
Provide accessible information and assistance in both English and Spanish to support diverse communities.
System & Application Support
Offer tailored tech guidance and troubleshooting across platforms including Microsoft 365 and Google Workspace.
Collaborative Problem-Solving
Partner with colleagues and stakeholders to identify needs, improve processes, and implement lasting solutions.
User-Centered Communication
Bridge the gap between technical details and everyday users through empathetic and adaptable communication.